Frequently Asked Questions
Everything you need to know about our washable rugs and home decor.
Are Lorena Canals rugs machine washable?
Yes, most of our rugs and accessories are designed to be machine washable. Please check the specific product label for the recommended drum size and temperature settings before washing.
What materials do you use in your products?
We prioritize sustainability and safety by using 100% natural cotton and non-toxic dyes. Every piece is handcrafted, ensuring a unique and eco-friendly addition to your home.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes between 3 to 7 business days.
What is your return policy?
We offer a 30-day return policy for items in their original condition and packaging. Please note that custom orders and final sale items are not eligible for returns.
Do I need a rug pad for my Lorena Canals rug?
While our rugs are soft and flexible, we recommend using a non-slip rug pad to prevent sliding on hard floors and to provide extra cushioning.
Are your products safe for children and pets?
Absolutely. Our products undergo rigorous quality control and are ISO 9001, ISO 14001, and ISO 18001 certified, ensuring they are free from harmful substances.